One of the components of the Business Technology Model is Technology Backbone. What does it consists of?
a. IT systems and processes that support the running of the businesses operations, through the management of end-user services, plus enterprise and business applications
b. The study, design, development, application, implementation, support or management of computer-based information systems
Techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs